At Emberheart, we’re committed to delivering our goods to you with attention and care. Below is our shipping and return policy to ensure a seamless experience.

WHERE WE SHIP

We ship exclusively within the United States (all 50 states) via the United States Postal Service (USPS).

SHIPPING OPTIONS

USPS Ground Advantage: Starting at $6.80 (estimated delivery: 2-5 business days). Ideal for cost-effective shipping of packages up to 70 lbs. Includes tracking and $100 insurance.

USPS Priority Mail: Starting at $8.50 (estimated delivery: 2-3 business days). Perfect for faster delivery with tracking and $100 insurance included.

USPS Priority Mail Express: Starting at $31.40 (estimated delivery: 1-3 days, with money-back guarantee). Our fastest option, with tracking and $100 insurance included.

Free Shipping: Enjoy free USPS Ground Advantage shipping on orders over $50.

ORDER PROCESSING

Orders are carefully prepared within 1-3 business days. Orders placed after 3:00 PM CST or on weekends/holidays will be processed the next business day.

TRACKING

Once your order ships, you’ll receive a confirmation email with a USPS tracking number to monitor your package’s progress.

Note: Shipping times are estimates and may be affected by carrier delays or holidays.

RETURN POLICY

We want you to cherish your purchase from Emberheart Co. If an item doesn’t meet your expectations, we’re here to assist with returns for eligible items within 30 days of delivery.

Eligibility: Items must be unused, in their original condition, and returned with all original packaging and tags.
Custom rosaries and final sale items are non-returnable and non-exchangeable.

How to Initiate a Return: Contact our customer service team at info@emberheart.com to request a return.

REFUNDS

Refunds will be issued to the original payment method within 10 business days of receiving and inspecting the returned item.
Original shipping costs are non-refundable.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

 If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery at info@emberheart.com with your order number and photos of the issue. We’ll provide a prepaid USPS return label and arrange a replacement or full refund, including shipping costs, at no charge to you.

CONTACT US

Questions about your order or our policies? We are here to help. Reach out at info@emberheart.co during business hours (Monday–Friday, 9:00 AM–5:00 PM CST). Thank you for choosing EmberHeart Co.